- From Monday to Sunday
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed with the return.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process the refund.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for your original item.
Some items are non-returnable, including but not limited to gift cards and downloadable software products. If you have any questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
If you have any questions about this Return and Refund Policy, or if you need assistance with your return, please reach out to us via email at [email protected]. We are here to help you with any concerns you may have regarding your order.
